Changi International Airport is the best airport in the world for 2018, according to a survey of global travelers. Switzerland’s Zurich Airport progressed to second place after coming in at No. 3 in 2017. It was followed by Istanbul Ataturk, Copenhagen and Munich airports which filled the rest of the top five.
All the airports in the second half of the top ten list were in Europe: Dusseldorf, Frankfurt, Madrid-Barajas in Spain, Italy’s Rome Fiumicino and London Heathrow in the United Kingdom.
This was based on reviews from more than 50,000 passengers who gave their feedback about which airports from around the world are the best and the worst.
Here are the world’s ten best-of-the-best airports for 2018
Singapore Changi Airport (SIN), Singapore — 4.47/5
Zurich Airport (ZRH), Switzerland — 4.18/5
Istanbul Atatürk Airport (IST), Turkey — 4.16/5
Copenhagen Airport (CPH), Denmark — 4.14/5
Munich Airport (MUC), Germany — 4.11/5
Düsseldorf Airport (DUS), Germany — 4.03/5
Frankfurt Airport (FRA), Germany — 4.02/5
Madrid–Barajas Airport (MAD), Spain — 3.99/5
Rome Fiumicino Airport (FCO), Italy — 3.97/5
London Heathrow Airport (LHR), United Kingdom — 3.95/5
The 5 Worst-of-the-worst airports in the world, 2018
Casablanca Mohammed V airport (CMN), Morocco — 3.19/5
Rome Ciampino airport (CIA), Italy — 3.21/5
Berlin Tegel airport (TXL), Germany — 3.30/5
Berlin Schoenefeld Airport (SXF), Germany — 3.33/5
London Luton airport (LTN), United Kingdom — 3.56/5
The top 10 includes some surprises as well as a few old friends. Seven airports on the list are new entrants since 2017. The returning three were Zurich, Munich, and Frankfurt’s airports. Numbers 5 to 7 on the list were all taken by German airports (including Düsseldorf Airport).
European airports made up eight of the top 10, but some of the best were from Asia, with Singapore Changi Airport in the top spot and Istanbul Atatürk Airport at number 3. Two other airports from Asia and the Middle East, Bangkok International Airport and Tel Aviv Ben Gurion Airport, were on last years list but were dropped this time around. Other airports dropped from the list were from Helsinki, Glasgow, Geneva, Oslo, and Dublin.
“It’s important – now more so than ever – that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it’s fantastic to see that Singapore is setting the standard for customer-first service”, said AirHelp’s UK manager Marius Fermi.
“This research should hopefully give airlines and airports across the world, particularly , a nudge to improve their quality and punctuality urgently before the travel rush starts.”